お客様の声

作業がとても丁寧で素早くてあっという間に終わりました。この度は本当にありがとうございました。

(Translated by Google)
The work was done very carefully and quickly, and it was over in no time. Thank you very much.

実家は札幌、自分は東京と距離がある中、1人では無理だと思いご依頼しました。
昔の人は何でも取っておくので処分する物が多いですが、一方で探さなければならない物もあります。
リストにしておいた物も発見してくださり、その他にも価値のありそうな物が出てくるとお声をかけてくださいました。
1DKの部屋は3時間で全て物が無くなり、綺麗に清掃、ゴミは法令に基づいて処分していただきました。
途中お気遣いの言葉もかけてくださり、本当に心強く気持ちよく処分できました。
本当にありがとうございました。

(Translated by Google)
My parents' house is in Sapporo, and as I live far from Tokyo, I thought it would be impossible for me to do it alone, so I asked you to help me.
People in the past kept everything, so there are many things to get rid of, but at the same time, there are also things that I need to search for.
You found the items I had on my list, and when you came across other items that might be valuable, you let me know.
My 1DK room was emptied of everything in three hours, cleaned up nicely, and the rubbish disposed of in accordance with the law.
You also offered kind words of support along the way, which was really reassuring and made me feel good about disposing of the rubbish.
Thank you so much.

一人暮らしの家族が突然亡くなり、心の整理もつかず、亡くなった家族が居住していたアパートに入ることも出来ずにいました。しかし暑い日が続きアパートの状態が心配でこころ屋さんに電話しました。電話先ですぐに確認しに行くと迅速な対応をとってくださり一安心できたのが印象に残っています。相談にものっていただき、わたしの要望は受け入れてくださりました。料金的にもここまで丁寧迅速親切に対応してくれてこの金額でいいのかな？と思うくらい利用しやすい料金だと思います。家族みんながここにしてよかった、いい業者さんだねと言っています、本当に感謝しております。

(Translated by Google)
A family member who lived alone suddenly passed away, and I was unable to process my feelings and was unable to enter the apartment where my deceased family member had lived. However, the hot weather continued and I was worried about the condition of the apartment, so I called Kokoroya. I was impressed by how quickly they responded when I went to check on them after receiving the call, which gave me a sense of relief. They listened to my concerns and accepted my requests. As for the price, I thought it was reasonable and wondered if it was really worth it for such a polite, quick and friendly service. All my family members said they were glad they chose Kokoroya and that they were a good company, so we are very grateful.

こころ屋の皆さんには、大変感謝しています！物量が非常に多く、搬出も大変だったことと思いますが（2DK エレベーター無し2階）、ところどころでの私たちの質問に対して、手を止めてしっかりと説明して下さり、不安を感じさせないようなお心遣いをこの上なく感じました。また、ただの搬出ではなく、搬出後の部屋についても、キッチンガスコンロ周りや床面のベタつき、壁紙のシミもしっかりと、拭き取ってキレイにして頂き、さらに窓ガラスなども閉まっているのか開いているのかわからないくらいにピカピカにして頂きました。今回の作業については複数社に見積もりを依頼し、実際はこころ屋さんは最安値の見積もりを下さった業者さんの倍以上の金額でしたが、電話とメールの対応を踏まえて直感的に決めました。その直感は良い方にハズレ、むしろ金額以上の「価値」を創出して下さり、私もそうですが、故人も満足してるんだろうなと感じさせて下さる内容でした。改めて感謝するとともに、もし遺品整理で迷っていらっしゃる方がいたならば、私は強く推薦させて頂きたいと思っています。

(Translated by Google)
I am very grateful to everyone at Kokoroya! I'm sure the amount of items was very large and it was difficult to move them out (2DK, 2nd floor, no elevator), but they stopped what they were doing to explain things clearly to us when we had questions, and their consideration was so great that we didn't feel anxious. They didn't just move the items out, but also wiped off the sticky stuff around the kitchen gas stove and the floor, and the stains on the wallpaper, and cleaned up the room after the move. They also made the windows so shiny that you couldn't tell if they were open or closed. I asked several companies for estimates for this work, and Kokoroya actually charged more than double the price of the company that gave me the lowest estimate, but I decided on them intuitively based on their phone and email correspondence. My intuition turned out to be wrong, and they created more "value" than the price, and I felt that the deceased was satisfied, as was I. I would like to thank them again, and if there is anyone who is undecided about sorting out their belongings, I would strongly recommend them.

母が亡くなり、　実家の片付けをお願いしました。自分ではどこから手をつけたらよいやら、途方に暮れましたが、10人で一気に1日でやっていただきました。丁寧でチームワークも良く、気持ちが良かったです。お掃除までありがとうございました。

(Translated by Google)
My mother passed away and I asked her to clean up my parents' house. I was at a loss as to where to start on my own, but 10 people did it all in one day. They were polite, had good teamwork, and made me feel comfortable. Thank you for cleaning.

親戚の生前整理（不用品の搬出・廃棄処分）をお願いしました。急にお願いしたにも関わらず、見積もりや本作業も速やかに対応いただきました。生前整理・遺品整理など今後より一層ニーズが高まるお仕事だと思いますが、料金相場や事業者の良し悪しなどを判断する材料がまだ十分ではありません。ネットで探すことはできますが、どこにお願いしたら良いのかなかなか決められません。たまたま札幌商工会議所の「住まいの相談窓口」に掲載されているこころ屋さんのホームページを閲覧し、ここなら信頼できるかなと思いお願いしました。結果は大変満足です。見積もりの各項目に対する丁寧な説明があり、料金にも納得できます。縁があればまたお願いしたいですし、他の方にもお薦めできる安心な業者さんだと思います。このたびは本当にありがとうございました。

(Translated by Google)
I asked them to organize my relative's belongings before they die (removal and disposal of unnecessary items). Even though I asked them suddenly, they responded promptly to the estimate and the actual work. I think that the demand for pre-death organization and estate organization will increase in the future, but there is not enough information to judge the average price and the quality of the company. I can search on the Internet, but it is difficult to decide where to ask. By chance, I saw Kokoro-ya's website listed on the Sapporo Chamber of Commerce and Industry's "Housing Consultation Center" and thought that I could trust them, so I asked them. I am very satisfied with the results. There was a careful explanation of each item in the estimate, and the price was reasonable. I would like to ask them again if I have the opportunity, and I think they are a reliable company that I can recommend to others. Thank you very much.

石材店からの紹介で、先日実家の遺品整理をお願いしました。遠方故、自身で適切な資格を有する優良業者を見つけるのは至難の業なので助かりました。代表の藤田さんの対応が穏やかで丁寧で書類処理も早く人柄や誠意が伝わりました。見積もりの際は家の中をくまなく見て作業内容や片付けにかかる凡その時間に細かく説明があり作業状況が把握できて良かったです。見積もり提示金額からは追加料金が一切ないと言われ安心感がありました。料金も安かったと思います。
全て一括料金なので、仏壇・神棚・仏具・神具など遺品供養が必要な物は札幌の西岡霊廟で行い、産業廃棄物・リサイクル品は専門業者に引き渡し処理するとの事で自身で個別に処分したらかなり割高になるのではと思います。社会貢献にも力を入れていて、再利用できる物品を動物保護団体に寄付する活動は思い出の品が蘇り素晴らしい取り組みだと感じました。
また、残った家の処理に悩んでいたのですが、偶然にも家の売却に対応して頂き、その後すぐ相手先から連絡があり話しを進める事が出来てとても感謝しています。遠方からなので、作業日程をこちら側に合わせて頂けたので助かりました。機会があれば又利用したいと思います。帰り際に、スタッフ手作りの飾り物を頂いたのですが可愛くて早速玄関に飾りました。本当にありがとうございました。

(Translated by Google)
I was introduced by a stonemasonry store and recently asked them to sort out the belongings of my parents' house. Because I live far away, it would have been very difficult to find a reputable company with the appropriate qualifications, so this was very helpful. The representative, Mr. Fujita, was calm and polite, and the paperwork was processed quickly, so I could feel his personality and sincerity. When I was given an estimate, he looked around the house thoroughly and gave me a detailed explanation of the work to be done and the approximate time it would take to clean up, so I was able to understand the status of the work. I was relieved to hear that there would be no additional charges on top of the estimated amount. I think the price was also cheap.

Since it was all a lump sum, items that need to be memorialized, such as the Buddhist altar, Shinto altar, Buddhist implements, and Shinto implements, will be stored at Nishioka Mausoleum in Sapporo, and industrial waste and recyclable items will be handed over to a specialist company for processing, so I think it would be quite expensive to dispose of them individually myself. They also put a lot of effort into contributing to society, and I thought their activity of donating reusable items to animal protection organizations was a wonderful initiative that brought back memories.
Also, I was worried about what to do with the remaining house, but by chance you handled the sale of the house, and the other party contacted me immediately afterwards, so I am very grateful that we were able to move the discussion forward. Since we were from far away, it was helpful that you were able to adjust the work schedule to suit our needs. I would like to use your services again if I have the opportunity. On my way out, I received a decoration handmade by the staff, which was so cute that I immediately put it up in the entrance of the house. Thank you very much.

最初に問い合わせした会社からは2週間以上たっても音沙汰がありません。こころ屋さんは返答も早く、当日も作業がスムーズで、大変満足しています。

(Translated by Google)
I haven't heard from the company I originally contacted for more than two weeks. Kokoroya was quick to respond and the work was smooth on the same day, so I am very satisfied.

とっても丁寧なお仕事でした
何かあればまた利用したいです

(Translated by Google)
It was a very neat job
I would like to use it again if anything happens.

皆さん手際良く、さすがプロ！を痛感しました。また、何か機会があれば是非お願いしたいです。ありがとうございます。

(Translated by Google)
Everyone is so efficient and professional! I felt it keenly. Also, if you have any chance, I would like to ask you to do it. thank you.

追記　叔母の家の片付けを依頼しました。頼んで本当に良かったです。片付け後に家の清掃までやって価格も驚きの安さでした。生前整理等で悩んでいる方は絶対オススメだと思います。

(Translated by Google)
P.S. I asked my aunt to clean up her house. I'm really glad I asked. They even cleaned the house after tidying up and the price was surprisingly low. I definitely recommend this book to anyone who is having trouble organizing things before they die.

出てきた小銭も勘定に使わせていただきありがとうございました！
対応も良くて助かりました！

(Translated by Google)
Thank you for letting me use the coins I received for my bill!
They responded well and were helpful!

最近、父親が亡くなりまして、膨大な音楽の趣味の楽器やギターの雑誌やCD 20,000枚等たくさんの遺品整理に困っていたところ助けていただきました
すごいゴミの山でしたので、きれいになるとすごく心が落ち着きました
やっぱりゴミが溜まる前に掃除をきちんとしたほうがいいなと心から思いまして、今回依頼してよかったです！
ありがとうございました！またお願いする機会があればよろしくお願いします

(Translated by Google)
My father passed away recently, and I was having trouble sorting through his many belongings, including his huge collection of musical instruments, guitar magazines, and 20,000 CDs, when you helped me out.
It was a huge pile of trash, so I felt a great sense of relief when it was all cleaned up.
I really think it's better to clean up properly before the trash piles up, so I'm glad I asked you to do the work!
Thank you very much! I'd like to ask you again if I have the opportunity.