お客様の声

親身に対応していただいて感謝しかない。700km離れた横浜から電話で依頼しましたが、事前見積もりの直前変更などにも快く対応していただきました。当日の養生もしっかりしており、作業に来られた方々も気持ちの良い人々でした。本当にありがとうございました。助かりました。

(Translated by Google)
I am incredibly grateful for the kind and attentive service I received. I made the request by phone from Yokohama, 700km away, and they kindly accommodated last-minute changes to the initial estimate. The protective measures taken on the day of the work were thorough, and the workers who came were very pleasant. Thank you so much. You really saved me.

本日は「遺品整理こころ屋さん」大変お世話になりありがとうございました。最高の対応で200％満足です。見積りの時からの対応も、とても安心してお任せできる感じでした。本日の作業も、皆さん丁寧な作業で、しかも段取り良く言うことなく、満足です。お値段も安いと思いました。
こころ屋さんで良かったと思います。助かりました。それから、何より、遺族の心に親身に寄り添って対応してくださったことが大変有り難かったことです。正に「まごころの遺品整理こころ屋」さんです。

(Translated by Google)
Thank you so much to Kokoroya for your excellent service today. I am 200% satisfied with your outstanding service. From the initial estimate, I felt very confident entrusting the task to you. Today's work was also done carefully and efficiently, without any issues. I am very satisfied. I also thought the price was reasonable.

I'm so glad I chose Kokoroya. You were a great help. Above all, I am extremely grateful for the compassionate and empathetic service you provided to the bereaved family. You truly are "Kokoroya, the heartfelt遺品整理 (bereavement cleanup)."

清掃丁寧な対応して頂きました。
ありがとうございました。

(Translated by Google)
The cleaning was done very thoroughly.

Thank you very much.

この度は迅速、丁寧な対応ありがとうございました。1日で、片付けて頂き本当に感謝しています。みなさん、優しくて涙が出ました。ありがとうございました。

(Translated by Google)
Thank you so much for your prompt and courteous service. I'm truly grateful that you cleaned everything up in just one day. Everyone was so kind, it brought tears to my eyes. Thank you again.

父が亡くなり、遺品整理や生活用品の処分、清掃まで何から何までして頂き本当に助かりありがとうございました。

(Translated by Google)
My father passed away, and you helped me with everything from sorting his belongings and disposing of his daily necessities to cleaning. Thank you so much.

今回、親類の生前整理をお願いいたしました。
仕事がとても丁寧で、私共に寄り沿った対応をしていただき大変感謝しております。
今後、機会がありましたらまたお願いしたいと思っております。
この度は誠にありがとうございます。

(Translated by Google)
We asked you to organize the belongings of a relative before he passed away.
Your work was very thorough and you were so considerate to us, so we are very grateful.
We would like to ask you for help again in the future if the opportunity arises.
Thank you very much.

自分１人ではどうにもならなかったので相談させて頂き、あっという間にきれいに片付けてもらいました。また対応してくださった従業員の皆様には感謝しきれないぐらいでした。本当にこの度はお世話になりました。ありがとうございました。

(Translated by Google)
I couldn't do it on my own, so I consulted with them and they cleaned up the mess in no time. I can't thank all the staff who helped me enough. I really appreciate all your help. Thank you very much.

こころ屋藤田代表含め6人のチームに実家の一軒家の遺品整理をしていだきました。全てにおいてブロの仕事ぶりをみせてくれて、窓内外のクリーニングや半ば諦めかけていたキッチンのステンレスをピカピカに、また気になっていた壁の鋲もすべて抜いてくれるなど細やかな気遣いをしてくれ、そして汚れがひどい大型家具の丁寧な搬出などなど思い出の品々も恐らくは満足して逝ってくれたのでは、と思っています。葬儀屋さんからの紹介から出会ったこのプロチームのみなさんに敬意を払いつつ、心より御礼申し上げます。紹介者からの信頼に答え、依頼者に満足をもたらすサービス提供、これには同様の悩みを抱えている方々にはこころ屋さんにまずは相談してみることを自信を持ってお勧めします。本当に任せてよかったです！

(Translated by Google)
A team of six people, including the representative of Kokoroya Fujita, helped us sort through the belongings of our deceased family home. They demonstrated professionalism in every aspect, from cleaning the windows inside and out to making the stainless steel in the kitchen, which we had almost given up on, sparkling clean. They also removed all the tacks from the walls, which had been bothering us, and handled the large, heavily soiled furniture with care. I believe our cherished belongings were probably satisfied with their service. I would like to express my sincere gratitude to this professional team, whom we met through a referral from the funeral home. They lived up to the trust of the referrer and provided a service that satisfied the client. I would confidently recommend that anyone facing similar difficulties consult with Kokoroya first. I'm so glad we entrusted them with this task!

一軒家に一人暮らしをしていた親族が亡くなり、お世話になりました。お見積もりから作業までとても迅速に対応していただきました。
細かいところまで相談させてもらったり、整理中に出てきた思い出の品やお金に関するもの（1円玉まで！）を都度報告してもらえたので、とても信頼できました。
正直、料金以上の仕事をしてもらったと感じていてます。

(Translated by Google)
I received your help after a relative who lived alone in a house passed away. You responded very quickly, from giving me an estimate to completing the work.
You were able to consult with me about even the smallest details, and you kept reporting to me every time you came across any mementos or monetary items (even 1 yen coins!) while sorting through the house, so I felt I could trust you very much.
To be honest, I feel like you provided a job that far exceeded my fee.

一人暮らしをしていた、母の遺品整理でお世話になりました。
見積りから作業までとても迅速丁寧で、何より社長のお人柄の良さが伝わり、安心してお任せできました。
暑い日に、エアコンもない部屋での作業で心苦しかったのですが、最後まで丁寧なお仕事をしていただきました。
荷物が運び出された後、掃除もしていただいたのですが、窓までピカピカにしていただき、綺麗好きだった母も喜んでいると思います。
ガランとした部屋を見て寂しくはなりましたが、とても丁寧にしていただいたので、心が温かくなりました。
家を愛し、最期は家で…と旅立った母の遺影と、綺麗にしていただいた部屋を一周して鍵を閉めました。
藤田社長をはじめ、スタッフのみなさんには感謝しかありません。
ありがとうございました。

どこにお願いしようか迷われている方には、こころ屋さんをお勧めします。
その名の通り、こころのこもったお仕事をしていただけます。
料金もとても良心的でした。

(Translated by Google)
They helped me sort through my mother's belongings after she lived alone.
From the estimate to the job, they were very quick and courteous, and most of all, the president's kind personality was apparent, so I felt at ease and could leave the job in their hands.
It was a little daunting to work on a hot day in a room without air conditioning, but they did a thorough job until the very end.
After all of our belongings were removed, they cleaned the room, even making the windows sparkle. I'm sure my mother, who loved cleanliness, would have been very happy.
I felt sad seeing the empty room, but the care they took made it very touching.
I walked around the cleaned room and locked the door, along with a portrait of my mother, who loved her home and wanted her final moments to be at home.
I have nothing but gratitude to President Fujita and all your staff.
Thank you very much.

If you're not sure where to go for help, I would recommend Kokoroya-san.
As the name suggests, they do work with love.
The prices were also very reasonable.

作業がとても丁寧で素早くてあっという間に終わりました。この度は本当にありがとうございました。

(Translated by Google)
The work was done very carefully and quickly, and it was finished in no time. Thank you very much.

実家は札幌、自分は東京と距離がある中、1人では無理だと思いご依頼しました。
昔の人は何でも取っておくので処分する物が多いですが、一方で探さなければならない物もあります。
リストにしておいた物も発見してくださり、その他にも価値のありそうな物が出てくるとお声をかけてくださいました。
1DKの部屋は3時間で全て物が無くなり、綺麗に清掃、ゴミは法令に基づいて処分していただきました。
途中お気遣いの言葉もかけてくださり、本当に心強く気持ちよく処分できました。
本当にありがとうございました。

(Translated by Google)
My parents' house is in Sapporo, and I live far from Tokyo, so I thought I couldn't do it alone and asked for your help.
People in the old days kept everything, so there were many things to get rid of, but at the same time, there were also things that I had to search for.
You found items that I had on my list, and when you came across anything else that might be valuable, you let me know.
My 1DK room was emptied of everything in three hours, cleaned beautifully, and the rubbish disposed of in accordance with the law.
You also offered kind words of support along the way, which was really reassuring and made me feel good about disposing of the rubbish.
Thank you so much.

一人暮らしの家族が突然亡くなり、心の整理もつかず、亡くなった家族が居住していたアパートに入ることも出来ずにいました。しかし暑い日が続きアパートの状態が心配でこころ屋さんに電話しました。電話先ですぐに確認しに行くと迅速な対応をとってくださり一安心できたのが印象に残っています。相談にものっていただき、わたしの要望は受け入れてくださりました。料金的にもここまで丁寧迅速親切に対応してくれてこの金額でいいのかな？と思うくらい利用しやすい料金だと思います。家族みんながここにしてよかった、いい業者さんだねと言っています、本当に感謝しております。

(Translated by Google)
A family member who lived alone suddenly passed away, and I was unable to process my feelings and was unable to enter the apartment where my deceased family member had lived. However, the hot weather continued and I was worried about the condition of the apartment, so I called Kokoroya. I immediately went to check on them after receiving the call, and I was impressed by their quick response, which gave me a sense of relief. They listened to my concerns and accepted my requests. The price was also very reasonable, and I wondered if it was really worth it for such a polite, quick, and kind response. My whole family is glad we chose them and that they are a great company, so we are truly grateful.

こころ屋の皆さんには、大変感謝しています！物量が非常に多く、搬出も大変だったことと思いますが（2DK エレベーター無し2階）、ところどころでの私たちの質問に対して、手を止めてしっかりと説明して下さり、不安を感じさせないようなお心遣いをこの上なく感じました。また、ただの搬出ではなく、搬出後の部屋についても、キッチンガスコンロ周りや床面のベタつき、壁紙のシミもしっかりと、拭き取ってキレイにして頂き、さらに窓ガラスなども閉まっているのか開いているのかわからないくらいにピカピカにして頂きました。今回の作業については複数社に見積もりを依頼し、実際はこころ屋さんは最安値の見積もりを下さった業者さんの倍以上の金額でしたが、電話とメールの対応を踏まえて直感的に決めました。その直感は良い方にハズレ、むしろ金額以上の「価値」を創出して下さり、私もそうですが、故人も満足してるんだろうなと感じさせて下さる内容でした。改めて感謝するとともに、もし遺品整理で迷っていらっしゃる方がいたならば、私は強く推薦させて頂きたいと思っています。

(Translated by Google)
I'm extremely grateful to everyone at Kokoroya! The amount of items was enormous, and I'm sure the removal was difficult (2DK, 2nd floor, no elevator), but they stopped to answer our questions and explain things thoroughly, showing their consideration and making sure we didn't feel anxious. They didn't just remove everything; after the removal, they thoroughly wiped away the sticky residue around the kitchen gas stove, the floor, and stains on the wallpaper, leaving the room sparkling clean and so shiny that it was hard to tell whether the windows were open or closed. I requested quotes from several companies for this work, and Kokoroya ended up costing more than double the lowest quote, but I decided on them intuitively based on their phone and email responses. My intuition was wrong; they actually created value that far exceeded the price, and I feel that the deceased, as well as I, would be very satisfied with their services. I'd like to express my gratitude once again, and I would highly recommend them to anyone who is unsure about sorting their belongings.

母が亡くなり、　実家の片付けをお願いしました。自分ではどこから手をつけたらよいやら、途方に暮れましたが、10人で一気に1日でやっていただきました。丁寧でチームワークも良く、気持ちが良かったです。お掃除までありがとうございました。

(Translated by Google)
After my mother passed away, I asked them to clean up my parents' house. I was at a loss as to where to start, but 10 people did it all in one day. They were very polite and had good teamwork, which made me feel very happy. Thank you for cleaning up after all.

親戚の生前整理（不用品の搬出・廃棄処分）をお願いしました。急にお願いしたにも関わらず、見積もりや本作業も速やかに対応いただきました。生前整理・遺品整理など今後より一層ニーズが高まるお仕事だと思いますが、料金相場や事業者の良し悪しなどを判断する材料がまだ十分ではありません。ネットで探すことはできますが、どこにお願いしたら良いのかなかなか決められません。たまたま札幌商工会議所の「住まいの相談窓口」に掲載されているこころ屋さんのホームページを閲覧し、ここなら信頼できるかなと思いお願いしました。結果は大変満足です。見積もりの各項目に対する丁寧な説明があり、料金にも納得できます。縁があればまたお願いしたいですし、他の方にもお薦めできる安心な業者さんだと思います。このたびは本当にありがとうございました。

(Translated by Google)
I requested their services to organize my relative's belongings before he passes away (removing and disposing of unwanted items). Despite my short notice, they responded promptly to the estimate and the actual work. I believe that the demand for these services, such as organizing belongings before death and sorting out belongings, will increase in the future, but I still don't have enough information to judge the average price or the quality of the companies. I searched online, but I couldn't decide which company to ask. I happened to come across Kokoroya's website, which was listed on the Sapporo Chamber of Commerce and Industry's "Housing Consultation Center," and thought they seemed trustworthy, so I asked them to help me. I am very satisfied with the results. Each item in the estimate was carefully explained, and the price was reasonable. I would definitely ask for their services again, and I think they are a reliable company that I would recommend to others. Thank you very much.

石材店からの紹介で、先日実家の遺品整理をお願いしました。遠方故、自身で適切な資格を有する優良業者を見つけるのは至難の業なので助かりました。代表の藤田さんの対応が穏やかで丁寧で書類処理も早く人柄や誠意が伝わりました。見積もりの際は家の中をくまなく見て作業内容や片付けにかかる凡その時間に細かく説明があり作業状況が把握できて良かったです。見積もり提示金額からは追加料金が一切ないと言われ安心感がありました。料金も安かったと思います。
全て一括料金なので、仏壇・神棚・仏具・神具など遺品供養が必要な物は札幌の西岡霊廟で行い、産業廃棄物・リサイクル品は専門業者に引き渡し処理するとの事で自身で個別に処分したらかなり割高になるのではと思います。社会貢献にも力を入れていて、再利用できる物品を動物保護団体に寄付する活動は思い出の品が蘇り素晴らしい取り組みだと感じました。
また、残った家の処理に悩んでいたのですが、偶然にも家の売却に対応して頂き、その後すぐ相手先から連絡があり話しを進める事が出来てとても感謝しています。遠方からなので、作業日程をこちら側に合わせて頂けたので助かりました。機会があれば又利用したいと思います。帰り際に、スタッフ手作りの飾り物を頂いたのですが可愛くて早速玄関に飾りました。本当にありがとうございました。

(Translated by Google)
I recently asked them to sort through my parents' belongings after being introduced by a stonemason. Because I live far away, it would have been extremely difficult to find a reputable company with the appropriate qualifications, so they were very helpful. Representative Fujita was gentle and courteous, and his personality and sincerity were evident. When giving me the estimate, he thoroughly inspected the house and gave me a detailed explanation of the work to be done and the estimated time it would take to complete the cleanup, which was helpful in getting a grasp of the progress of the work. I was relieved to hear that there would be no additional fees on top of the quoted price. I also thought the price was reasonable.

Since it was all a lump sum, items requiring memorial services, such as the Buddhist altar, Shinto altar, and other Buddhist implements, were handled at the Nishioka Mausoleum in Sapporo, while industrial waste and recyclable items were handed over to a specialist company for disposal. I think it would be significantly more expensive to dispose of them individually myself. They are also committed to social contribution, and their donation of reusable items to animal protection organizations was a wonderful initiative that brought mementos back to life.
Also, I was worried about what to do with the remaining house, but by chance you handled the sale of the house, and the other party contacted me immediately afterwards, so I am very grateful that we were able to move forward with the negotiations. Since we were from far away, it was helpful that you were able to adjust the work schedule to suit our needs. I would like to use your services again if I have the opportunity. On my way out, the staff gave me a handmade decoration, which was so cute that I immediately put it up in the entrance hall. Thank you so much.

最初に問い合わせした会社からは2週間以上たっても音沙汰がありません。こころ屋さんは返答も早く、当日も作業がスムーズで、大変満足しています。

(Translated by Google)
It's been over two weeks since I last contacted the company I first contacted, and I still haven't heard back from them. Kokoroya-san responded quickly, and the work went smoothly on the day, so I'm very satisfied.

とっても丁寧なお仕事でした
何かあればまた利用したいです

(Translated by Google)
It was a very thorough job and I would use them again if I needed anything.

皆さん手際良く、さすがプロ！を痛感しました。また、何か機会があれば是非お願いしたいです。ありがとうございます。

(Translated by Google)
Everyone worked efficiently and I was impressed by their professionalism. I would definitely like to ask for your help again if I have another opportunity. Thank you very much.

追記　叔母の家の片付けを依頼しました。頼んで本当に良かったです。片付け後に家の清掃までやって価格も驚きの安さでした。生前整理等で悩んでいる方は絶対オススメだと思います。

(Translated by Google)
P.S. I asked them to clean up my aunt's house. I'm really glad I did. They even cleaned the house after cleaning up, and the price was surprisingly low. I would definitely recommend them to anyone who is worried about organizing their belongings before they die.

出てきた小銭も勘定に使わせていただきありがとうございました！
対応も良くて助かりました！

(Translated by Google)
Thank you for letting me use the coins that came out for the bill!
The service was also very good and helpful!

最近、父親が亡くなりまして、膨大な音楽の趣味の楽器やギターの雑誌やCD 20,000枚等たくさんの遺品整理に困っていたところ助けていただきました
すごいゴミの山でしたので、きれいになるとすごく心が落ち着きました
やっぱりゴミが溜まる前に掃除をきちんとしたほうがいいなと心から思いまして、今回依頼してよかったです！
ありがとうございました！またお願いする機会があればよろしくお願いします

(Translated by Google)
My father recently passed away, and I was struggling with sorting through his vast collection of belongings, including musical instruments, guitar magazines, 20,000 CDs, and more. You really helped me out!
It was a huge pile of junk, so I felt incredibly relieved once it was all cleaned up.
I truly believe it's better to clean up properly before things get out of hand, and I'm so glad I requested your help this time!
Thank you so much! I'll definitely contact you again if I need your services in the future.